Welcome to the services provided by the luckguides website (URL: https://www.luckguides.com, hereinafter referred to as "this Website"), including AI-powered fortune telling and lucky charm sales. This Website highly values the privacy protection of users (hereinafter referred to as "you") and is committed to maintaining the security of your personal information and protecting your legitimate rights and interests. This Privacy Policy is designed to clearly explain to you the rules for this Website's processing of your personal information, including collection, use, storage, protection, and external provision, as well as your related rights. Please carefully read and fully understand all contents of this Privacy Policy before using this Website's services. By using this Website's services, you are deemed to have agreed to this Website's processing of your personal information in accordance with this Privacy Policy.
This Privacy Policy applies to all services provided by this Website, including but not limited to AI-powered fortune telling services, lucky charm browsing and purchase services, account registration and login services, etc. Personal information generated during your use of any service of this Website is subject to this Privacy Policy.
Please note that this Privacy Policy does not apply to the following circumstances: 1. Information collected by third parties through links or services provided by this Website; 2. Non-personal information legally obtained by this Website through public channels without your authorization; 3. Circumstances otherwise provided by laws and regulations.
To ensure your normal use of this Website's services, we will collect necessary personal information that you actively provide or that is generated during your use of the services, mainly including:
Account Registration and Login Information: When you register an account on this Website, you need to provide a mobile phone number or email address (if you choose email registration, you need to provide the email verification service corresponding to [email protected]) and set an account password. We collect this information for identity verification, account management, and sending service-related notifications to you.
AI-Powered Fortune Telling Related Information: To provide you with accurate fortune analysis services, you need to actively provide information related to traditional fortune telling, such as name, gender, date of birth (including year, month, day, and time), place of birth, etc. We only use this information to generate personalized fortune analysis reports and will not use it for other unrelated purposes.
Transaction-Related Information: When you purchase lucky charms on this Website, you need to provide recipient name, mobile phone number, delivery address, and other information, as well as payment information corresponding to your chosen payment method (collected by third-party payment institutions; this Website does not directly store complete payment account information). We collect this information to complete order processing, logistics delivery, and transaction dispute handling.
To improve service quality and user experience, we may additionally collect information you choose to provide, including but not limited to your interest preferences, service evaluation feedback, etc. You have the right to refuse to provide such information, and this will not affect your use of this Website's core services.
When you visit and use this Website's services, we may automatically collect some information through technical means, including but not limited to your device model, operating system version, browser type, IP address, access time, pages visited, browsing history, etc. We collect such information to analyze website traffic, optimize service processes, ensure website operation security, and prevent fraudulent behavior.
We will strictly use the collected information in accordance with the following rules:
To provide you with agreed services, including AI-powered fortune analysis, lucky charm sales, account management, order processing, etc.;
To send you service-related notifications and activity information (you can independently choose whether to receive marketing information through account settings);
To optimize this Website's services, improve product functions, and enhance user experience;
To comply with legal and regulatory requirements or respond to regulatory authorities' requirements, and conduct compliance reviews;
To protect the legitimate rights and interests of this Website and users, and to prevent, identify, and handle fraud, illegal and unlawful activities, etc.
Storage Location: We store your personal information on servers located within the territory of the People's Republic of China. If it is necessary to transfer information overseas, we will handle relevant procedures in accordance with legal and regulatory requirements and ensure security during the information transfer process.
Storage Period: We will store your personal information for the necessary period to achieve the purposes described in this Privacy Policy. After the necessary period expires, we will delete or anonymize personal information in accordance with legal and regulatory provisions. Specific storage periods are as follows: Account information will be retained for 6 months after account cancellation (except as otherwise provided by laws and regulations); Transaction information will be retained for 3 years after transaction completion; AI-powered fortune telling related information will be retained for 1 year after you use the service. If long-term storage is required, your separate consent is needed.
This Website adopts various security technologies and measures to protect your personal information, including but not limited to:
Technical Protection: Using encryption technology to encrypt storage and transmission of personal information to prevent unauthorized access, theft, or tampering;
Permission Management: Strictly limiting the scope of personnel who can access personal information, implementing hierarchical management of access permissions, and regularly reviewing permissions;
Security Monitoring: Establishing security monitoring mechanisms to timely discover and handle information security risks and respond to security incidents such as network attacks and data breaches;
Personnel Training: Regularly training employees on information security to enhance their privacy protection awareness and security operation levels.
Please note that although we have taken strict protective measures, the internet environment is uncertain, and we cannot completely guarantee absolute security of personal information. You should properly keep your account password and other information to avoid information disclosure due to personal reasons.
We will not arbitrarily share your personal information with third parties unless it meets the following circumstances:
Obtaining Your Explicit Consent: Before sharing your personal information with third parties, we will obtain your written or electronic consent in advance;
Necessary for Service Provision: To complete the services you have entrusted, it is necessary to share necessary information with relevant partners, such as sharing delivery information with logistics service providers to complete delivery, and sharing transaction information with third-party payment institutions to complete payment;
Legal and Regulatory Requirements: According to mandatory requirements of laws and regulations, judicial organs, or administrative regulatory departments, we need to disclose your personal information to relevant departments;
Protecting Legitimate Rights and Interests: To protect the legitimate rights and interests of this Website, you, or other third parties, we may share relevant information when reasonably necessary to deal with disputes, fraud, etc.
We will sign confidentiality agreements with third parties with whom we share information, requiring them to process your personal information in accordance with this Privacy Policy and relevant laws and regulations, and supervise their information processing activities.
Without your written consent, we will not transfer your personal information to any third party. If it is necessary to transfer personal information due to company merger, division, acquisition, reorganization, or bankruptcy liquidation, we will notify you in advance and ensure that the transferee continues to comply with the provisions of this Privacy Policy to protect your personal information security.
We will not publicly disclose your personal information unless it meets the following circumstances:
Obtaining your explicit consent;
Otherwise provided by laws and regulations;
To protect public interests, disclosure is made when reasonably necessary (must comply with relevant requirements of laws and regulations).
During your use of this Website's services, you enjoy the following rights regarding personal information:
Right to Access and Query: You have the right to log into your account on this Website to view or query your personal information, including account information, fortune telling records, order information, etc.;
Right to Correction: If you find that your personal information is incorrect or incomplete, you have the right to request us to make corrections. You can correct some information yourself through account settings, or contact our customer service for assistance;
Right to Deletion: Under circumstances that comply with legal and regulatory provisions, you have the right to request us to delete your personal information, for example, when you no longer use this Website's services, or when the purpose of information collection has been achieved. You can contact customer service to submit a deletion request, and we will process it promptly after verification;
Right to Account Cancellation: You have the right to cancel your account on this Website. After account cancellation, we will delete or anonymize your personal information in accordance with the provisions of this Privacy Policy (except as otherwise provided by laws and regulations). You can cancel your account through account settings or by contacting customer service;
Right to Withdraw Consent: You have the right to withdraw your consent to the collection and use of personal information. However, after withdrawing consent, we may not be able to continue providing you with related services, and this does not affect our previous information processing activities based on your consent.
If you need to exercise the above rights or have questions about personal information processing, you can contact us through the contact information provided at the end of this Privacy Policy. We will verify and respond to your request within 15 business days.
This Website's services are mainly targeted at adults. We do not actively collect personal information of minors. If a minor uses this Website's services without guardian consent and provides personal information, the guardian can contact us after discovery, and we will promptly delete the relevant information after verification.
This Privacy Policy may be revised based on updates to laws and regulations, adjustments to service content, etc. If this Privacy Policy undergoes significant changes, we will notify you through this Website's homepage announcements, account internal messages, SMS, or email to ensure you understand the changes before using this Website's services. The revised Privacy Policy takes effect from the date of notification; if you continue to use this Website's services, you are deemed to have agreed to the revised Privacy Policy.
You can visit this Website (https://www.luckguides.com) at any time to view the latest version of the Privacy Policy.
If you have any questions, comments, or suggestions about this Privacy Policy, or need to handle personal information-related issues, you can contact us through the following methods:
Email: [email protected]
Website Address: https://www.luckguides.com (you can submit inquiries through the "Contact Us" section on the website)
We will promptly process your inquiries and requests to protect your legitimate rights and interests.
This Privacy Policy takes effect from the date of publication.
luckguides Website Operations Team
Publication Date: December 12, 2025