Thank you for choosing luckguides (Website: https://www.luckguides.com) for AI-powered fortune telling and lucky charm related services. Important Notice: All products on this website are customized items, specially made according to your personal requirements and are unique. Customized products cannot be returned once production is completed. To protect your legitimate rights and interests and clarify the transaction process and responsibilities between both parties, we have formulated this Payment and Refund Policy. Please read and understand it carefully before placing an order.
This Website supports multiple secure and convenient payment channels, including but not limited to WeChat Pay, Alipay, UnionPay card payment, and international credit card payment (Visa, Mastercard, etc.). You can select an appropriate payment method on the checkout page according to your needs.
All payment operations are completed through legitimate third-party payment platforms. We do not store sensitive payment information such as your bank card number or password, ensuring the security of your funds.
After selecting the desired service (such as BaZi chart analysis, fortune cycle analysis, etc.) or lucky charm (such as genuine mantra amber tiger's eye gold obsidian bracelet, etc.) on the Website, you can add it to your shopping cart or directly click "Order Now" to proceed to the checkout page.
Please accurately fill in the delivery information (when purchasing physical charms), contact information, and other necessary information on the checkout page. After confirming that the order amount is correct, select a payment method and complete the payment.
After successful payment, the system will automatically generate an order number and send order confirmation information to your reserved contact method. You can check the order status through "Personal Center - My Orders".
If the order status is not updated in time after payment (exceeding 15 minutes), please do not make duplicate payments. You can provide feedback through the Website's online customer service or contact email [email protected], and we will assist in verification and processing.
All service and product prices on the Website are subject to the prices displayed on the pages. Prices include relevant service fees and material costs but do not include shipping fees (shipping fee standards will be displayed separately on the checkout page, and free shipping services may be provided during certain promotional periods).
International orders may involve customs duties, import taxes, and other related fees. These fees shall be borne by you, and the specific amount shall be determined according to the customs policies of your country/region. We do not assume responsibility for related taxes and fees or payment obligations on your behalf.
The Website may adjust prices based on market conditions, promotional adjustments, etc. Price adjustments do not affect valid orders that have already been generated.
(1) After order payment, if we have not yet provided you with any related analysis services (such as BaZi chart analysis reports not generated, fortune tellers not having started related analysis work), you may apply for a full refund within 24 hours after payment. Refund applications must be submitted through official channels with reasons stated.
(2) If you have objections to the generated fortune analysis reports, fortune interpretation services, or other service content, you must raise them within 7 business days after receiving the service results. After verification, if the following circumstances exist, you may apply for partial or full refund:
Service content is seriously inconsistent with the Website description and does not provide services according to the promised analysis dimensions and theoretical basis (such as theories related to "Qiong Tong Bao Jian" and "Huang Ji Jing Shi");
Reports contain obvious errors (such as correct birth information entry but incorrect BaZi stem-branch interpretation, contradictory five-element analysis logic, etc.), which have been confirmed by professional fortune tellers as requiring correction but cannot meet your reasonable needs;
There are violations during the service process that harm your legitimate rights and interests.
(3) Refund applications due to your own reasons (such as incorrect birth information entry leading to report deviation, personal dissatisfaction with fortune interpretation results but no substantive errors, etc.) will not be supported.
Important Notice: All physical products on this website are customized items, specially made according to your personal requirements and are unique with personalized characteristics. Customized products cannot be returned once production is completed.
(1) After receiving physical charms, if you discover the following quality issues, you may apply for exchange (quality issues only, returns not accepted) within 7 natural days after receipt:
Products have serious quality issues (such as bracelet breakage, material seriously inconsistent with description, obvious damage, etc.);
The received product is completely inconsistent with the product model, style, or specifications ordered;
Products lack anti-counterfeiting labels, quality inspection certificates, or are proven by authoritative institutions to have false materials.
(2) When applying for exchange, you must provide clear product problem photos/videos, order number, receipt certificate, and other relevant evidence. After our verification and confirmation, we will remake the product for free.
(3) The following circumstances do not qualify for return or exchange:
Customized products cannot be returned once production is completed;
Products have been used or worn, causing appearance wear, damage, deformation, or affecting secondary sales;
Product accessories such as custom certificates, brocade boxes, talisman paper pattern gift boxes, etc., are lost or damaged and cannot be returned completely;
Exchange applications due to personal reasons (such as dissatisfaction with product style or color, subjective discomfort not related to quality issues);
Exchange applications submitted without legitimate reasons after the deadline (exceeding 7 natural days after receipt).
Website Online Customer Service: Visit https://www.luckguides.com and contact "Online Customer Service", providing order number, refund reason, and relevant certificates;
Email Application: Send an email to [email protected], with the email subject indicating "Refund Application + Order Number", stating the refund reason and contact information in the body, and attaching relevant supporting materials.
Review and Processing: We will review your refund application within 3 business days after receipt, and feedback the review results through your reserved contact method.
Refund Execution:
After approval, service products will complete full or partial refunds within 3-5 business days; for physical products (customized items), returns are not accepted. If there are quality issues, we will remake the product for free after confirmation, and you do not need to return the original product.
Refunds will be returned to your original payment account. The specific arrival time is subject to the processing cycle of the payment platform and bank (usually 1-7 business days). Please wait patiently and check.
If you encounter problems during payment or refund processes, you can consult at any time through online customer service or contact email [email protected]. We will provide assistance during business hours (Monday to Sunday, 9:00-21:00).
This Payment and Refund Policy takes effect from the date of publication. luckguides reserves the right to update and adjust this policy according to legal and regulatory updates. Updated policies will be published in prominent positions on the Website. Continued use of this Website's services after publication shall be deemed as your acceptance of the adjusted policy.
Matters not covered by this policy shall be handled in accordance with relevant laws and regulations of the People's Republic of China, industry practices, and other relevant rules of the Website.